Sales & Service Support Representative - No Cold Calling!

Company: American Metals Supply
Location: Groveport
Posted on: June 1, 2025

Job Description:

Description:American Metals: More Than a Job - A Legacy of Strength and Service At American Metals Supply, we're not just an HVAC company - we're a family. As a 100% employee-owned business, we believe our people are our greatest asset. We're seeking a Sales & Service Support Representative to be a critical part of our day-to-day operations. In this hands-on role, you'll be on the front lines of our operation - assisting walk-in HVAC contractors and customers at the counter, taking orders over the phone, and supporting outside sales staff. You will play a vital role in making sure our customers get the right products and the right service, all while representing the ownership-driven culture that makes American Metals Supply special.Benefits Package:Outstanding Family Medical Benefits PackageSubstantial Stock Ownership ProgramCompetitive Compensation PackagesPaid Time Off (PTO) & 7 Paid Holidays Each YearEmployer Sponsored Family Dental Insurance401k and Roth 401k Investment AccountsEmployer Sponsored Life & Disability InsuranceWhat You'll Do:Assist HVAC contractors and customers at the sales counter with product selection, technical support, & order processing Receive and process requests for quotations, orders, and lead times via phone, email, and appSupport sales team by preparing quotes, processing orders, and coordinating deliveriesCollaborate with sales team to address customer-related needs and provide exceptional serviceCoordinate with warehouse and logistics teams to ensure smooth order fulfillment Develop and maintain strong product knowledge of HVAC parts, sheet metal, and related supplies Participate in ongoing training and development opportunities to improve technical knowledgeRequirements: What We're Looking For:Experience in HVAC, sheet metal, or industrial distribution is a strong plus Strong customer service skills and a proactive, solutions-oriented mindset Comfortable with phone, computer, and point-of-sale systems Detail oriented with strong organizational and multitasking skills Dependable team player who shows up and takes ownership & pride in their work High school diploma or equivalent requiredSince 1962, American Metals has stood as a dynamic leader in the wholesale distribution of sheet and coil steel, prefabricated duct and fittings, and a comprehensive line of HVACR products. We're not just a workplace - we're a powerhouse of employee-owners built on integrity, rooted in accountability, unwavering customer commitment, and shared success. If you're passionate about delivering excellent service, thrive in a team environment, and want to be part of something bigger, we want to meet you. PM23Compensation details: 21-26 Hourly WagePId3faaef01ef0-25660-37777723

Keywords: American Metals Supply, Canton , Sales & Service Support Representative - No Cold Calling!, Sales , Groveport, Ohio