Customer Service Representative- Ready Mix
Company: CRH Americas Materials
Posted on: August 2, 2022
Job ID: - 429199The Shelly Company, a CRH company, is a
vertically integrated supplier of aggregates, asphalt, ready mix
concrete and paving services throughout the state of Ohio. Our
commitment to quality drives us to use the most modern, efficient
and environmentally friendly technology in our industry. The Shelly
Company is known throughout the industry for innovation, quality
and for our commitment to safety.Ready Mix - Customer Service
RepresentativeThe Shelly CompanyPosition OverviewUnder the
direction of the Customer Service Manager, the Customer Service
Representative (CSR) will take incoming calls, receive orders,
schedule daily deliveries and escalate issues as they arise.
Customer Service Representative (CSR) must have extensive knowledge
of the service area, preferably in the Transportation and
Construction Industry.Key Responsibilities (Essential Duties and
Functions)The duties and responsibilities include but are not
limited to the following:
- Intake and verify orders via centralized call center with call
volumes up to 450 per day.
- Process credit card charges, quote COD orders.
- Perform other duties as assigned, e.g. data entry for key
performance indicators, assist in verifying payroll for Concrete
- Maintain a pleasant and accommodating demeanor over the phone
and always demonstrate positive and professional attitude with
customers, drivers, batchmen, salesmen, etc.
- Aggressively seek timely solutions to developing problems while
fostering lasting business relationships with our customers.
- Develop a positive rapport with Ready Mix Drivers, Team
members, and the Customer.
- Schedule, dispatch and control an appropriate level of drivers
required to satisfy customer demand while maintaining safety &
efficiency goals established by the company.
- Must be able to navigate various GPS systems. Needs to be
familiar with our local delivery areas and must be able to assist
drivers in finding jobsites.
- Must be able to determine travel time to jobs and best plant
locations to service the job.
- Able and willing to work overtime and varying shifts including
early mornings, late afternoons, and Saturdays.
- Record accurate delivery and product information on orders,
negotiates delivery times with Customers.
- Attention to Detail is imperative to accurately record delivery
& product information into Command Dispatch Systems with ability to
negotiate delivery times with customers.
- Must be able to perform in high call volume situations while
multitasking with plants, team members in the office while sitting
for long periods of time.Other Requirements: Display a professional
and courteous attitude to co-workers, supervisors, and the general
public at all times.
- Must be willing to travel and work away from home when
- Must be willing to work nights and weekends when
- Report to the assigned job site ready to begin work at the
designated start time.
- Strict adherence to safety requirements and procedures as
outlined in the Manual of Safety Practices and Procedures.
- Strict adherence to Shelly Company policies and procedures as
outlined in the Company Book of Policies.
- Willingness to work in a team environment and assist co-workers
or supervisors with other duties as required. -
- Timely and regular attendance is an expectation of performance
for all Shelly Company employees. Employees will be held
accountable for adhering to their workplace schedule.
-Qualifications To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.
Education and ExperienceHigh school diploma or general education
degree (GED); or one to three years related experience and/or
training; or equivalent combination of education and
experience.Language Skills:Ability to read and interpret documents
such as safety rules, DOT regulations, and procedure manuals. -
Ability to comprehend simple instructions, short correspondence and
memos. - Ability to write routine reports and correspondence. -
Ability to speak effectively to customers or employees of
organization.Mathematical Skills:Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and
percent.Reasoning Ability:Ability to apply commonsense
understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations.Computer
SkillsProficient with Windows, Excel, Word, and PowerPoint.
Ideally, candidate will have exceptional typing and dictation
skills. Physical RequirementsThe physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.While
performing the duties of this job, the employee is regularly
required to sit for long periods, use computer, phone frequently,
and talk or hear. - The employee must occasionally lift and/or move
more than 25 pounds.The employee must occasionally bend, kneel,
stand, squat, climb and walk.The employee must be able to
frequently sit, reach, use fine motor skills and use repetitive
motion. -This position requires an employee to occasionally lift up
to 50lbs. -Work Environment -While performing the duties of this
job, the employee regularly works near moving mechanical parts and
in outside weather conditions and is regularly exposed to wet,
humid condition airborne particles, and extreme heat or cold. -The
employee is occasionally exposed to vibration. -The noise level in
the work environment is occasionally very loud and may require
protective equipment. -Working conditions include working with
others. The statements included in this job description are not
intended to be all-inclusive. - They represent typical elements and
criteria necessary to successfully perform the job. - Other duties
may be assigned as required. - Requirements for this job are
subject to modification by the Company and its designees, and
reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.What CRH Americas
- A culture that values opportunity for growth, development and
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits
- Group retirement savings program
- Health and wellness programsAbout CRH AmericasCRH Americas -has
a long and proud heritage as one of North America's largest
corporations. We are a proud reflection of the hundreds of family
businesses, local and regional companies and mid to large sized
enterprises that together form the CRH Americas family. CRH
Americas operates with a decentralized, diversified structure,
letting you work in a small company environment while having the
career opportunities of a large enterprise.CRH Americas is a great
place to grow! If you're up for a rewarding challenge, we invite
you to take the first step and apply today! Please complete your
online application and profile which will be sent directly to the
appropriate Hiring Manager. Thank you for your interest in the CRH
Americas family!The Shelly Company is an Affirmative Action and
Equal Opportunity Employer. -EOE/Vet/Disability--If you want to
know more, please click on this -. -
Keywords: CRH Americas Materials, Canton , Customer Service Representative- Ready Mix, Sales , Dover, Ohio
Didn't find what you're looking for? Search again!