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Customer Service Representative

Company: DeliverThat
Location: Canton
Posted on: May 16, 2022

Job Description:

DeliverThat operates a routing & logistics platform linking restaurant catering delivery partners with a nationwide network of independent contractors.
DeliverThat strives to provide the rewarding work environment you deserve. Serving as the engines of our organization, Customer Service Specialists are given the opportunity to accelerate their professional growth. Using the software resources and communication channels provided, you will be empowered to provide efficient and effective customer service support to delivery partners and the contracted fleets.
DeliverThat has several available opportunities to offer you a schedule that best suits your needs.Responsibilities include:

  • Providing real-time logistics support via Slack and Zendesk's robust CRM platform
    • Communicating route delays and live order support with restaurants and partners.
      • Monitoring delivery activity in real-time and support live deliveries via chat, sms, inbound and outbound phone calls.
        • Coordinating with support staff to prepare for mid and next day operations
          Job Types: Full-time, Part-timePay: $14.50 - $18.00 per hour
          Benefits:
          • Dental insurance
          • Health insurance
          • Health savings account
          • Life insurance
          • Paid time off
          • Retirement plan
          • Vision insurance
            Schedule:
            • Monday to Friday
            • Weekend availability
              Experience:
              • Customer Service: 2 years (Preferred)
              • CRM: 2 years (Preferred)
                Language:
                • Spanish (Preferred)
                • English
                  Shift availability:
                  • Day Shift (Preferred)
                  • Night Shift (Preferred)
                    Work Location: One location

Keywords: DeliverThat, Canton , Customer Service Representative, Sales , Canton, Ohio

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