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Member Care Specialist

Company: VirtualVocations
Location: Canton
Posted on: November 17, 2023

Job Description:

A company is looking for a Member Care Specialist who will provide outstanding customer service to members with chronic diseases through virtual contact.
Key Responsibilities:

Handle inbound and outbound calls through a contact center platform
Direct calls to the appropriate department and resolve voicemails within the same business day
Escalate clinical needs and member complaints appropriately, maintaining an organized member engagement call log

Required Qualifications:

Minimum of 2 years customer service experience in a high volume contact center or customer support role
Experience in remote work and healthcare customer service preferred
Comfortable working on a computer and navigating multiple applications while on calls
Strong time management skills, self-motivated, and quick learner in a changing environment
Professional and effective communication style with strong problem-solving skills

Keywords: VirtualVocations, Canton , Member Care Specialist, Other , Canton, Ohio

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