Member Services Rep Full Time
Company: Planet Fitness - Fitton Clubs
Location: New Philadelphia
Posted on: January 26, 2023
Position: Member Services Rep - Full Time -
We are searching for a motivated Member Services Representative to
join our team! - As a member of our staff, you will be responsible
for providing a superior level of customer service to Planet
Fitness members, prospective members and guests, ensuring an
exceptional "Judgement Free" member experience! BILINGUAL
English/Spanish are encouraged to apply! -Some of your
responsibilities will include: -Customer Service/Front Desk
Greet members and guests providing exceptional customer service
making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a
variety of questions.
Check members in, tour and sign up new members, log amenities and
communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and
Conduct beverage or merchandise purchases on the point to sale
Utilize POS system to assist with new membership cards, change of
address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and
Regular facility cleaning and upkeep such as mopping up spills
under equipment, trash removal, cleaning windows and mirrors, and
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
-Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year
criminal background check within the first week of hire. -
Continued employment will be based on satisfactory outcome of the
Exceptional customer service skills; ability to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames
required by company and maintain physical ability to perform
CPR/AED in the event of a medical emergency.
Walk and stand, for prolonged periods of time; to frequently stoop,
bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make
repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of
weight (up to 50lbs).
Ability to talk continually in person or on the phone during
Maintain physical ability to administer CPR in the event of medical
Ability to see in normal visual range with or without
Ability to hear in the normal audio range with or without
Why you should join Planet Fitness?
Contribute to changing people's lives every day by helping us
create a healthier Planet!
Work alongside an amazing group of talented, dynamic
Want more reasons?
Medical, Dental, Vision Insurance
PTO - Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: - We participate in E-Verify for all Utah locations.
E-Verify Participation Poster:
E-Verify Right to Work Poster: -
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Planet Fitness - Fitton Clubs, Canton , Member Services Rep Full Time, Other , New Philadelphia, Ohio
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