Claims Speicialist
Company: Dollar Bank FSB
Location: Canton
Posted on: June 25, 2022
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Job Description:
Job Function/Purpose
Default Servicing is responsible for monitoring and tracking all
assigned real estate secured consumer and mortgage accounts that
are delinquent or in default related to collections, loss
mitigation, foreclosure, bankruptcy, eviction, claims and REO. The
individual in this role must be able to detect and prevent any
potential delays and make sound judgments on behalf of the bank,
our investors and insurers according to their guidelines in order
to avoid significant customer and/or collateral impact, potential
monetary loss, potential regulatory or audit findings and all key
tasks are completed accurately and in a timely manner.
Qualifications
* Business Degree from College/University or commensurate
experience preferred. High School diploma or GED required
* Related experience/training in consumer/mortgage default
servicing and/or legal experience preferred.
* Working knowledge of GSE (FHLMC & FNMA) and Government (FHA & VA)
default servicing.
* Working knowledge of loan and legal documents in default
servicing.
* Knowledge of Sagent (fka Fiserv/LoanServ) loan servicing system
preferred.
* Strong time-management skills, ability to prioritize tasks,
coordinate multiple and changing priorities while driving &
embracing continuous improvement.
* Must have excellent telephone, written, and verbal communication
skills and demonstrate the ability to effectively communicate in a
professional/personable manner.
* Strong work ethic, detail oriented and possess advanced
analytical and problem-solving skills.
* Confidential and professional with internal and external customer
communication and related account and financial information.
* Self-motivated to succeed both individually and as part of the
default servicing team.
* Ability to work independently with minimal direction.
* Promote a positive workplace supportive of company and
departmental goals and objectives.
* Proficient in Microsoft Office including Excel, Word and
Access
Principal Activities/Objectives
* Provide direction to the default attorney network regarding all
proceedings and potential delays in compliance with
investor/insurer guidelines. Actively manage assigned default
portfolio of cases including potential contested/litigated default
matters with legal counsel.
* Review system of record notes and documentation prior to any
foreclosure sale for pre-certification and submit accurate and
timely bidding instructions. Prepare accurate and timely payoff and
reinstatement quotes for borrowers and attorneys, as requested.
* Compile and review all applicable data and documents to validate
compliance within the collection process and original loan file
documentation. Support default
referrals(foreclosure/bankruptcy/eviction) and adherence to
investor/insurer/CFPB guidelines.
* Respond timely to all communication (verbally/written) from GSE,
Attorneys, Investors/Insurers, Title Companies and Borrowers to
enhance the customer experience.
* Maintain compliance with all Bank policies and procedures for
servicing and default.
* Manages timely & accurate investor/insurer claim filings and
investor billings including but not limited to loss mitigation,
foreclosures and REO.
* Proven ability to identify, analyze and determine the borrower's
ability and desire to maintain their loan account. Support strategy
of maximizing the solicitation of loss mitigation with borrowers.
Ensures any 2nd look process is completed on denied workouts, if
applicable.
* Ensures timely and accurate Default Reporting to the
investor/insurer and IRS reporting (1099 A/C/Misc) to borrowers,
vendor partners and IRS.
* Support identifying and reducing risk to the bank regarding
regulatory requirements, investor/insurer guidelines and state law
including but not limited to collection notices including breach
letter, state specific foreclosure notices and foreclosure
affidavits including ensuring ongoing compliance and change
management.
* Support oversight and compliance of the loss mitigation process
(processing, underwriting, closing) for loan workouts.
* Maintain working knowledge of regulatory requirements,
investor/insurer guidelines related to default servicing including
collections, foreclosure, bankruptcy, loss mitigation requirements
and timeframes.
* Other duties as assigned by management.
Note:
Nothing in this job description restricts management's right to
assign or reassign duties and responsibilities to this job at any
time.
**Address:** City Center Tower
**Employment Status:** Full-time
**FLSA:** Non-Exempt
**Schedule Information:** Monday - Friday 8:30am to 5:00pm
**Benefits Information:** Full-time employees are eligible for a
comprehensive benefits package including medical, dental, vision,
401(k) with immediate vesting, tuition reimbursement, and gym
membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting,
tuition reimbursement, and gym reimbursement.
For more information, please visit
http://www.dollar.bank/company/careers/benefits .
**EEO Statement:** Dollar Bank is an Equal Opportunity
Employer.
Minority/Female/Veteran/Disabled
Keywords: Dollar Bank FSB, Canton , Claims Speicialist, Other , Canton, Ohio
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