Account Coordinator - Remote in TX, AZ, or OH

Company: CBRE
Location: Canton
Posted on: January 16, 2022

Job Description:

Location(s) Abilene - Texas - United States of America, Akron - Ohio - United States of America, Alamo - Texas - United States of America, Austin - Texas - United States of America, Beaumont - Texas - United States of America, Canton - Ohio - United States of America, Cincinnati - Ohio - United States of America, Cleveland - Ohio - United States of America, Columbus - Ohio - United States of America, Copperas Cove - Texas - United States of America, Corpus Christi - Texas - United States of America, Dayton - Ohio - United States of America, El Paso - Texas - United States of America, Findlay - Ohio - United States of America, Fort Worth - Texas - United States of America, Green Valley - Arizona - United States of America, Greenville - Ohio - United States of America, Hilliard - Ohio - United States of America, Kettering - Ohio - United States of America, Lancaster - Texas - United States of America, Lewisville - Texas - United States of America, Loveland - Ohio - United States of America, Lubbock - Texas - United States of America, Mansfield - Texas - United States of America, Marana - Arizona - United States of America, Medina - Ohio - United States of America, Napoleon - Ohio - United States of America, Norton - Ohio - United States of America, Peoria - Arizona - United States of America, Phoenix - Arizona - United States of America, Queen Creek - Arizona - United States of America, Rio Rico - Arizona - United States of America, Sahuarita - Arizona - United States of America, San Antonio - Texas - United States of America, Scottsdale - Arizona - United States of America, Sierra Vista - Arizona - United States of America, Surprise - Arizona - United States of America, Tempe - Arizona - United States of America, Tucson - Arizona - United States of America, Tuscon - Arizona - United States of America, Yuma - Arizona - United States of America POSITION SUMMARY:The Account Coordinator works with our customers, service providers, and employees to deliver some combination of FacilitySources services with the highest level of customer service, both by taking care of facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.This position can be based remotely within the states of Ohio, Arizona, or Texas, contingent on satisfactory performance and the ability to meet remote work requirements.Multiple schedules available Monday-Friday on 1st shift.Pay rate: $16.50/hourDUTIES & RESPONSIBILITIES:Executes the operational processes for work order management and service partner follow upCoordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closedWorks with Managers or Trade Specialists on resolution of problemsCommunicate with clients and service providers daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systemsWorks with internal groups (Support Center, Supply Chain Management,, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunitiesWorks with client and service provider personnel to maintain and troubleshoot system access and usabilityProvides required reporting, data, and dispatch updates for assigned client(s)Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharingPerforms other duties, activities, or projects as assignedManages client specific programs such as landlord, warranty, dark locations, etc.Supports Digital & Technology development by providing user acceptance testing for system releasesMonitors/updates mismatch reports to validate API accuracyAdministers Tech onsite do not exceed requests (secondary)Service Provider Invoice collection and auditingMay require participating in afterhours call rotation for dispatching and following up on afterhours emergencies SKILLS & QUALIFICATIONS:Knowledge, Skills & Abilities: Knowledge of customer service principles and practicesProficiency with MS Office (Outlook, Excel, Word) and other systemsDemonstrated professional verbal and written communication skillsFamiliar and comfortable with making outbound callsAble to excel in a Performance Based Culture. Required to meet weekly targets for Utilization, Number of Work Orders worked, Talk time and Actions per ticketEDUCATION & EXPERIENCE:High School diploma or GED (General Education Degree) required. Associates or Bachelor's degree preferred.Previous facilities management experience preferredProject management or trade experience / expertise helpfulEngineering and/or Maintenance related experience/training preferredCBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Keywords: CBRE, Canton , Account Coordinator - Remote in TX, AZ, or OH, Other , Canton, Ohio