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Consumer Service Associate

Company: Anthem, Inc
Location: Canton
Posted on: January 13, 2022

Job Description:

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Consumer Service Associate

Responsible for assisting national marquee client(s) and members using a variety of platforms and services models including but not limited to the Anthem at Your Service Model. Primary duties may include, but are not limited to:

+ Understands and communicates the benefit design packages to members as defined by employer.

+ Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

+ Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.

+ Assist in increasing member's engagement into appropriate programs and offerings.

+ Acts as trusted advisor and educator on health care related inquiries.

Qualifications

Required Qualifications:

+ Requires a HS diploma and a minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications

+ BA/BS preferred.

+ Experience in successful resolution of high level/sensitive customer service issues preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

REQNUMBER: PS64057-Ohio

Keywords: Anthem, Inc, Canton , Consumer Service Associate, Other , Canton, Ohio

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