SHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., its a powerful
combination, and the foundation upon which were creating greater
access to care for our members, greater value for our customers,
and greater health for our communities. Join us and together we
will drive the future of health care.
This is an exceptional opportunity to do innovative work that
means more to you and those we serve at one of America's leading
health care companies and a Fortune Top 50 Company.
Health Program Representative III
Must live in the Marietta, OH or Athens, OH area.
*Work from home position.
Responsible for providing initial contact between distinct Care
Management programs and specific identified members. Must be able
to successfully perform all the duties of the Health Program Rep I.
Provides technical support to various staff.
Primary duties may include, but are not limited to:
Understands and applies specific workflow, processes,
departmental priorities and guidelines.
Resolves complex situations and ensures assigned staff are
directed to the appropriate resources.
Resolves escalated calls from team members.
Under supervision, provides training and mentoring of staff and
can role-play expected steps.
Gathers information from hospitals, health plans, physicians,
patients, vendors and other referral sources.
Requires expert knowledge and proficiency of Health Program Rep
Requires HS diploma or equivalent; 1 year of experience in
complex customer service or call center environment; or any
combination of education and experience, which would provide an
equivalent background. Prior experience mentoring others and
providing job specific technical support preferred.
We offer a range of market-competitive total rewards that
include merit increases, paid holidays, Paid Time Off, and
incentive bonus programs (unless covered by a collective bargaining
agreement), medical, dental, vision, short and long term disability
benefits, 401(k) + match, stock purchase plan, life insurance,
wellness programs and financial education resources, to name a few.
An Equal Opportunity Employer/Disability/Veteran.
Anthem, Inc. is ranked as one of Americas Most Admired Companies
among health insurers by Fortune magazine and has been named a 2019
Best Employers for Diversity by Forbes. To learn more about our
company and apply, please visit us at careers.antheminc.com. An
Equal Opportunity Employer/Disability/Veteran. Anthem promotes the
delivery of services in a culturally competent manner and considers
cultural competency when evaluating applicants for all Anthem