CantonohRecruiter Since 2001
the smart solution for Canton jobs

IT / Phone Support Technician

Company: eXcell
Location: Canton
Posted on: October 14, 2020

Job Description:

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell Contract Opening for 2 Technicians with outstanding end user support skills via the phone to work on-site in Canton - Short Term Project. Our client is a financial services company that is providing new Chromebooks and phones to their staff to enhance their work-from-home experience. We are looking for technicians to guide the associates with the setup of their equipment, mainly through video conference calls. Excellent communication skills and a friendly disposition are essential. For Voice Phones Setup Tech 1-2 years of IT support preferred 1 years of troubleshooting experience in IT or Voice support Remote phone support experience highly recommended Must have supported users over the phone to some degree and show they can hold an informative conversation with a customer Soft skills Excellent manners polite (appreciative, kind) Ability to listen and restate conversations (pays attention, practices effective listening) Patient and respectful (values others opinions and comments) Ability to describe possible resolution steps in several different ways talking to a customer while not talking down to them Confident and helpful (let s work together to get you all set up) Creative, positive attitude towards work and customers (no worries, we will get this fixed together) Light training provided on how to set up a 6-part phone configuration using training material provided, self-help videos as well as some in-person instruction Will be able to team up with other support techs on initial support calls to gain support experience Expectations After initial and live training, Voice Support Techs will be able to support calls with 5- call center agents, where they will walk agents through the phone configuration and subsequent testing and troubleshooting when required Techs will escalate any issues that are unresolvable with tier 1 co-workers, then to tier 2 support if needed Report to onsite team lead when they arrive and prior to departure daily Attend all assigned support calls and staying until all customer service agents have completed their setup or proper escalations have occurred Tech will log and report back on results of each training support calls PPE equipment for COVID-19 protection is required at customer facilities A small application will be required to be installed on the candidates phones to report physical well-being prior to a temperature check and coming on-site W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Canton , IT / Phone Support Technician, Other , Canton, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Travel Nurse - RN - MS - Medical Surgical - $1502.28 / Week
Description: TRS Healthcare is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Warren, OH. Shift: Nights Start Date: 10/26/2020 Duration: 12 weeks Pay: 1502.28 / Week (more...)
Company: Bluepipes
Location: Warren
Posted on: 10/21/2020

CDL-A Dedicated Truck Driver: HOME WEEKLY!
Description: LIMITED TIME U.S. Xpress is offering NEW dedicated opportunity with an
Company: U.S. Xpress
Location: Warren
Posted on: 10/21/2020

CDL A Company Driver
Description: Heartland Express drivers are the key to the success of the company. Our drivers are known to be some of the best in the business. As a result, Heartland
Company: Heartland Express
Location: Warren
Posted on: 10/21/2020


High Demand For Quality Window Pros - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Warren
Posted on: 10/21/2020

Restaurant Crew - Offers on the spot!
Description: JOIN US FOR OUR REGION-WIDE HIRING EVENT AT ALL RESTAURANTS IN YOUR AREA Offers will be made on the spot. Our priority is your safety and we will be practicing social distancing
Company: Chipotle Mexican Grill
Location: Warren
Posted on: 10/21/2020

Get New Siding Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Warren
Posted on: 10/21/2020

CDL A Company Driver OTR and Regional Rider/Pet Policy
Description: Truck Driver Appreciation Week In honor of this great week, Secor Logistics would like to sayTHANK YOU to all of our current drivers and all the drivers on the road. Secor Logistics, LLC is a family-owned (more...)
Company: Secor Logistics
Location: Warren
Posted on: 10/21/2020

High Demand For Quality Remodelers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Warren
Posted on: 10/21/2020

High Demand For Quality Roofers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Warren
Posted on: 10/21/2020

Licensed Medicare Insurance Sales - Remote
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industrys best work (more...)
Company: ASSURANCE Independent Agents
Location: Warren
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Canton RSS job feeds