Customer Service & Logistics Coordinator

Company: Creative Financial Staffing
Location: Akron
Posted on: June 24, 2025

Job Description:

Customer Service & Logistics Coordinator About the Company: Over 100 years of experience in custom-molded ceramic and plastic components Committed to quality, innovation, and long-term customer partnerships Specialize in both thermoset/thermoplastic and ceramic materials Core capabilities include molding, hardware integration, finishing, and assemblies Offer injection, transfer, and compression molding for plastics Provide glazed, unglazed, refractory, and electrical ceramics via various molding methods Support early-stage engineering for cost-effective part design and validation Deliver quality through active participation in customer-driven quality planning processes Key Responsibilities of Customer Service & Logistics Coordinator: Serve as the primary point of contact for customers regarding all aspects of production orders. Coordinate communication between Sales, Production, Shipping, and customers to ensure smooth order processing. Track and maintain accurate computer and physical records of customer orders, activity, and correspondence. Assist in onboarding new customers, including setting up parts and tooling requirements. Support inventory maintenance efforts to ensure stock accuracy. Prepare and manage shipping documentation, including: Packing lists Bills of Lading (BOL) Material Certifications Custom paperwork Advance Shipping Notices (ASN) Verify that all outbound freight aligns with shipping documentation at the Barberton warehouse. Collaborate with Truckload (TL) and Less-than-Truckload (LTL) carriers for rate negotiations and scheduling. Navigate customer-specific websites to retrieve orders, submit ASN, and process invoices for payment. Perform various administrative tasks and provide support as needed. Qualifications of the Customer Service & Logistics Coordinator: High school diploma or equivalent required; associate's or bachelor's degree preferred 2 years of experience in customer service, logistics, or administrative support Strong communication and interpersonal skills to effectively coordinate across departments Proficient in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Familiarity with shipping processes, documentation, and working with TL/LTL carriers Experience navigating customer-specific portals for order processing and invoicing is a plus Knowledge of inventory systems and basic inventory control practices preferred Ability to work independently and as part of a team The Customer Service & Logistics Coordinator role is fully onsite in Akron, OH with a salary range of $37,000 - 42,000 depending on experience. ZRCFS

Keywords: Creative Financial Staffing, Canton , Customer Service & Logistics Coordinator, Logistics, Transportation & Drivers , Akron, Ohio