Senior Product Associate - Identity
Company: JPMorganChase
Location: Columbus
Posted on: April 2, 2026
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Job Description:
Description Join Trust & Security, where your work helps protect
our customers and drives innovation in fraud risk management. Be
part of a collaborative team making a real impact. As a Senior
Product Associate on the Identity team, you will play a critical
role in developing and delivering innovative identity
solutions—including identity verification, identity lifecycle
management and advanced biometric capabilities. You will work
cross-functionally with technology, design, and business partners
to launch products that make Chase synonymous with trust. Job
responsibilities Partner with the Product Manager to identify new
product opportunities through user research and discovery. Plan for
upstream and downstream implications of new product features on the
overall product experience. Support the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap. Analyze, track, and evaluate product
metrics, ensuring alignment with time, cost, and quality targets.
Act as a subject matter expert in Customer Identification
processes. Write epics and user stories to support product
development. Support feature teams with application testing, user
experience testing, and issue resolution. Oversee and coordinate
cross-functional activities, comfortably managing multiple
workstreams and stakeholder groups Facilitate clear communication,
proactively address risks or issues, and verify that deliverables
meet governance, regulatory, and business requirements Required
qualifications, capabilities, and skills 3 years of experience or
equivalent expertise in product management or a relevant domain
area. In-depth knowledge of agile process and principles, including
use of agile project management tools (e.g., Confluence, JIRA,
Git). Excellent organizational, time management, and project
management skills. Ability to work independently and make informed
decisions. Experience in product deployment processes and
operational management. Developing knowledge of data analytics and
data literacy Preferred qualifications, capabilities, and skills
Customer Identity and Access Management experience. Agile/Scrum and
AWS Certification are a plus. Knowledge of design and product
development processes, service design principles, and systems
thinking.
Keywords: JPMorganChase, Canton , Senior Product Associate - Identity, IT / Software / Systems , Columbus, Ohio
