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Network Administrator-Help Desk Support

Company: Michigan Milk Producers Association
Location: Canton
Posted on: June 7, 2024

Job Description:

Superior Dairy in Canton, OH is in search of an experienced Network Administrator to join our team at our headquarters in Novi, MI. In this role, you will be responsible for provisioning, deploying, configuring, and administering a range of systems, including Windows Servers, Hyper-V, Azure Cloud, O365 Administration, SD-WAN, firewalls, routers, switches, and various network monitoring tools. You will collaborate with vendors to diagnose network issues and assist in troubleshooting and resolving level 1 support tickets.About Us: Superior Dairy, founded in 1922, is best known for producing high quality dairy products, including fluid milk products, cottage cheese, sour cream, ice cream and chip dip. Superior Dairy is a wholly owned subsidiary of Michigan Milk Producers Association (MMPA). Together we run a multi-state dairy manufacturing and innovation campus with four facilities across the Great Lakes region.Why you'll love working here:Competitive salaryhealth and wellness benefits with medical coverage through Blue Cross Blue Sheild, including mental health benefitsDisability insurancePaid time offRetirement including 401k with employer contributionsPersonal and professional growth opportunitiesEmployee appreciation events and recognition awardsEmployee wellness initiativesEmployees feedback and suggestion forums JOB RESPONSIBILITIESPerform remote, onsite, phone and client-side user support.Monitor trouble tickets and corporate incidents Enterprise wide.Maintain client software and hardware such as Windows 11 Windows Server 2019, 2022, Office 365, Intune, Ubiquiti, Aruba.Lift and carry computer equipment weighing up to 50 pounds and move equipment.Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations.Troubleshoots remote access connectivity problems.EDUCATION/EXPERIENCEQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience/Technical Requirements/Certifications:Associate degree or Trade School certificate in related fieldExperience / Technical Requirements:3-5 years' experience in call center or service desk environment Knowledge of various network, hardware and software applications including:SD-WAN network topology (Aruba, Baracuda)Switching, VLANs and network routesOperating Systems: Windows 10, 11 and Windows Server 2019, 2022Office 365 SupportIntune suiteWireless and Wired LAN and Internet SupportEffective troubleshooting and documentation skillsExperience creating a customer knowledgebaseMay consider an equivalent combination of education and experienceCollaborative communication approachUtilize sound judgmentPersonal Skills/Attributes needed:Committed to achieve our missionIndividual with open and new ideasDrive change with a positive attitudeShows value for different opinions, shows flexibility to different opinionsWilling to act in a changing environmentShows passion for growth and development within a teamKnowledge of commonly used concepts, practices, and procedures within the IT fieldAdditional knowledge in the following areas is preferred: Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices including Surface, Apple iOSStrong hardware repair skillsWorking knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferredJoin us in maintaining the highest standards in the dairy industry! Apply now and become part of our dynamic Superior Dairy team!To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.MMPA is an equal opportunity employer. #dice

Keywords: Michigan Milk Producers Association, Canton , Network Administrator-Help Desk Support, IT / Software / Systems , Canton, Ohio

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