Field Service Engineer
Company: Orion Talent
Posted on: September 19, 2023
Title: Field Service Engineer
Location: Canton, OH
Shift or Travel: First Shift (M-F) / travel within the greater
region with up to 3 overnights per week
Compensation: $80k - $85k base depending on experience and
qualifications plus bonus
Benefits: Company Vehicle with Personal Use Allowance, Phone &
Internet Reimbursement, 8% 401k Match (dollar for dollar!),
Comprehensive Health Care Benefits, Company paid Life Insurance,
Flexible Spending Account (FSA), Tuition Reimbursement
C-19 vaccine requirement: Required
Builds and maintains relationships with customers to retain North
American customer install base while performing thorough
installations, repairs, preventative maintenance, and product
enhancement activities on highly complex company instrumentation
and systems. Responsible to meet Service Delivery Key Performance
Indicators while maintaining costs and achieving service revenue
--- Provides customer support with on-site visits to perform and
complete installations, cost effective repairs, preventative
maintenance, and product enhancement service activities on company
instruments and systems.
--- Diagnoses, analyzes, troubleshoots, and fault isolates
instrument symptoms and issues to determine failure and implement
thorough corrective action.
--- Delivers a high level of customer service to build and maintain
customer relationships to ensure customer retention.Acts as company
liaison with customers by demonstrating the highest level of
professionalism, commitment, communication, and follow-up.
--- Escalates and communicates unresolved technical issues.
--- Advises customers regarding the proper orientation, maintenance
and troubleshooting of company instruments and systems.
--- Collaborate and communicate with all Commercial Operations
colleagues such as the Sales and Applications roles, sharing
customer situations, product information and lead generations.
--- Promotes service contracts and follows-up on service contract
renewal through customer relationships.
--- Ensures compliance with all Quality, Regulatory, Service &
Support policies, procedures, work instructions and records,
ensuring all records are compliant, complete and accurate.
--- Responsible for accurately documenting service activities
performed in a customer service report in a timely manner.
--- Responsible for the oversight and accuracy of assigned Service
--- Follows company travel/expenditure and time reporting
guidelines; timely submission of expense and time reporting.
--- Performs other duties and responsibilities as assigned by the
Area Service Manager.
--- Valid driver's license
o No DUIs and no more than 1 traffic violation within the last 3
--- Technical Associates degree (i.e., Electronics, Biomedical
Engineering, Medical Technology), professional experience or
military electronics experience required.
--- Must have good organizational skills, the ability to
multi-task, work under pressure and exercise good judgment.
--- Ability to communicate effectively with customers, peers and
management through oral and written presentations I reports.
--- Must have good MS Office Skills (Word, Excel and PowerPoint)
including the ability to manipulate data and build
Keywords: Orion Talent, Canton , Field Service Engineer, IT / Software / Systems , Canton, Ohio
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