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Call Center Customer Service - Now Hiring

Company: VXI Global Solutions
Location: Canton
Posted on: January 16, 2022

Job Description:

VXI is GROWING! We're expanding up to 1000 employees in our Canton location. If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place you want to be in. We are looking for Customer Care Representatives to join our team! As a VXI Global Solutions Customer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service! For an immediate interview, we allow walk-in interviews. Simply complete an online application (at home or in our office) and come to our office for your interview. Customer Account Representative Responsibilities: Customer Care Representative with Sales will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful Customer Care Representatives are patient, empathetic, and passionately communicative. Problem-solving also comes naturally to customer care specialists. Inbound Customer Service Representative and Sales Representatives are also expected to use a consultative sales approach as you build trust and rapport, learning about the customers' needs. In addition, you will be required to overcome objectives and meet a required quota's / metrics. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. *Able to submit to a background check and drug test upon offer of employment* Customer Account Representative Benefits: Full Health Insurance (Medical, Dental, & Vision) Fun Work Environment Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply Referral for Life Program ---- Referee receives a residual bonus every pay period for you and your referral. restriction may apply TV programs employee discounts - If applicable, employee receives TV program at an employee discounted rate Job Type: Full-time Pay: From $12.00 per hour COVID-19 considerations: Vxi has been working tirelessly to provide a clean and Covid-safe environment for our staff. Plexiglass guards installed in training rooms. Face masks provided for all employees to wear during their shifts. Strict Cleaning protocols.Job Requirements:

  • Manage call center representatives and call performance
  • Perform call center follow-up
  • Perform other call center duties
  • Prepare call center performance reports
  • Report daily call center stats
  • Assist with supporting call-center
  • Selling services to consumers who call the call center
  • Maintain call center database by entering information on every call
  • Provide support for call center agents on escalated calls
  • Provide backup call center management
  • Plan for call center technologies
  • Receive inbound calls from customers
  • Impacting call center performance to management
  • Lead an exceptional call center team
  • Manage the daily call center operations
  • Resolve inbound customer calls regarding account
  • Maintain call center database by entering information
  • Define inbound call readiness state
  • Processing customer transactions in a call center environment
  • Maintain call center database by recording call outcomes and disposition

Keywords: VXI Global Solutions, Canton , Call Center Customer Service - Now Hiring, Hospitality & Tourism , Canton, Ohio

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