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Customer Service Representative

Company: Things Remembered
Location: North Jackson
Posted on: January 15, 2022

Job Description:

Overview:
The Things Remembered Fulfillment Center in North Jackson, Ohio is seeking Seasonal Customer Service Reps. The Teammates in this role is responsible for processing orders and returns, up-selling/cross-selling, responding to inquiries and building relationships with customers who shop via the internet or catalog.

Responsibilities (Essential Functions):
Uses order entry software to process customer orders received by phone, fax, mail or via e-mail. Maintains a high degree of accuracy when processing orders, reporting corrections, submitting order change requests, etc. Completes all paperwork in a timely manner. Responds to inquiries regarding order status, order changes, returns, billing, shipping charges, etc. in an efficient and professional manner. Maintains strong product knowledge and maximizes each sales opportunity. Builds relationships with customers by following up post sale to ensure customer satisfaction and places outbound calls to promote special sales events. Assists customers in resolving technical issues/questions that may be encountered when shopping on-line. Performs stock lookups to search for inventory within the warehouse or at a store. Meets quality, sales and shrink goals. Adapts to business needs through willingness to cross-train to others

Qualifications:
High School Diploma or General Education Degree (GED) Previous customer service and/or sales experience Basic computer skills with the ability to learn customer service software applications Professional verbal and written communication skills Ability to read English, write legibly and communicate effectively with othersAbility to calculate figures and amountsDemonstrated ability to meet goals in a fast-paced environment - at least 6 months of job experience Things Remembered is an Equal Opportunity Employer

Keywords: Things Remembered, Canton , Customer Service Representative, Hospitality & Tourism , North Jackson, Ohio

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