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Call Center Customer Service - Now Hiring

Company: VXI Global Solutions
Location: Canton
Posted on: November 19, 2021

Job Description:

VXI is GROWING! We're expanding up to 1000 employees in our Canton location.
If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place you want to be in. We are looking for Customer Care Representatives to join our team!
As a VXI Global Solutions Customer Service Representative, you will receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services. Customer Service Representatives must be a great listener, be empathetic, and help resolve their issue. Customer Service Representatives will be assisting customers in crisis while offering outstanding world class customer service!
For an immediate interview, we allow walk-in interviews. Simply complete an online application (at home or in our office) and come to our office for your interview.
Customer Account Representative Responsibilities:
Customer Care Representative with Sales will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Successful Customer Care Representatives are patient, empathetic, and passionately communicative.
Problem-solving also comes naturally to customer care specialists.
Inbound Customer Service Representative and Sales Representatives are also expected to use a consultative sales approach as you build trust and rapport, learning about the customers' needs.
In addition, you will be required to overcome objectives and meet a required quota's / metrics.
Your goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Able to submit to a background check and drug test upon offer of employment*
Customer Account Representative Benefits:
Full Health Insurance (Medical, Dental, & Vision)
Fun Work Environment
Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
Referral for Life Program ---- Referee receives a residual bonus every pay period for you and your referral. restriction may apply
TV programs employee discounts - If applicable, employee receives TV program at an employee discounted rate
Job Type: Full-time
Pay: From $12.00 per hour
COVID-19 considerations: Vxi has been working tirelessly to provide a clean and Covid-safe environment for our staff.
Plexiglass guards installed in training rooms. Face masks provided for all employees to wear during their shifts. Strict Cleaning protocols.

Job Requirements:
Manage call center representatives and call performance
Perform call center follow-up
Perform other call center duties
Prepare call center performance reports
Report daily call center stats
Assist with supporting call-center
Selling services to consumers who call the call center
Maintain call center database by entering information on every call
Provide support for call center agents on escalated calls
Provide backup call center management
Plan for call center technologies
Receive inbound calls from customers
Impacting call center performance to management
Lead an exceptional call center team
Manage the daily call center operations
Resolve inbound customer calls regarding account
Maintain call center database by entering information
Define inbound call readiness state
Processing customer transactions in a call center environment
Maintain call center database by recording call outcomes and disposition

Keywords: VXI Global Solutions, Canton , Call Center Customer Service - Now Hiring, Hospitality & Tourism , Canton, Ohio

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