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Retail Customer Service Specialist

Company: Dick's Sporting Goods
Location: Canton
Posted on: November 18, 2021

Job Description:

DescriptionOnour team, everyone plays a critical role providing genuine, helpful andfriendly service to help our athletes perform at their best and enjoy theirsport. We're committed to creating an inclusive and diverse workforce,reflecting the communities we serve. This role is an opportunity to make adifference and join the world's greatest sports team.Customer Service Specialist Duties: Create a world-class customer experience by providing passionate customer service and selling through customer engagementProvide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactionsServe as primary customer service provider at the front end and liaison between customers and managementEnsure customers receive outstanding service by adhering to and enforcing customer service programsHandle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedureUphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goodsPromote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotionsAllTeammates are required to adhere to all safety policies and procedures.Additionally, as business needs arise, other tasks may become necessary.Qualifications Success Profile: Flexible availability - including nights, weekend, and holidays Ability to provide outstanding customer service Ability to direct efficient front-end operations Basic cash management procedures 1-2 years of Retail Cashier or Sales experience preferredDICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: Dick's Sporting Goods, Canton , Retail Customer Service Specialist, Hospitality & Tourism , Canton, Ohio

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