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IT Customer Service Level 1

Company: RAA Data Services, Inc.
Location: Lisbon
Posted on: February 24, 2021

Job Description:

RAA Data Services is a family-owned operation servicing customers who do not have access to cable or any other high speed internet. We are a friendly, safe, and high paced company always growing to meet the never-ending demand of internet needs to rural communities who are now being asked to work or school from home. The goal of the IT Customer service position is to provide the best customer service in the fastest, most efficient possible manner for every client, every time.What we offer:

  • This is a second shift position 12:00 PM to 8:00 PM
  • $9 - $11 per hour based on prior experience
  • Performance based bonus cash rewards
  • Paid On the Job training
  • Free Internet service provided that you live in our coverage area
  • Paid vacation after probationary periodYour responsibilities would include:
    • Provide over the phone and/or emailed support to customers experiencing problems in a timely, professional manner
    • Clearly explain all services and equipment operation to customers, implementing appropriate solutions where needed
    • Walk customers through basic repair protocols prior to creating repair ticket
    • Collect and keep customer information, tracking open repair tickets or requests through completionQualifications
      • High school diploma or equivalent required
      • Valid Driver's License
      • Must be able to speak and communicate effectively in a courteous and professional manner.
      • Strong customer service and phone skills
      • Working knowledge of handheld electronics, including laptops, smartphones, tablets, etc., preferred
      • Able to pass a random drug test
      • Familiarity with Windows, MacOS, Android & iOS helpful.
      • Experience with or interest in home networking, setup, maintenance and optimization.
      • Eagerness to learn advanced troubleshooting & networking, RF, WiFi, and other internet related topics.Job Type: Full-timePay: $9.00 - $11.00 per hour

Keywords: RAA Data Services, Inc., Canton , IT Customer Service Level 1, Hospitality & Tourism , Lisbon, Ohio

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