Customer Service Account Manager
Company: Creative Financial Staffing
Location: Canton
Posted on: March 20, 2023
Job Description:
Summary/ObjectiveThe Customer Service Representative is
responsible for providing excellent service to internal and
external customers by effectively communicating and using in-depth
knowledge of company products and programs. This position
contributes to the quality and productivity of Customer Service and
the achievement of sales goals by efficiently handling sample
requests, sales orders and bonding trails when dealing with
customer queries, fielding calls and handling website
activity.Essential Functions
- Services customer needs on quotes, samples, production
products, pricing, and delivery
- Processes sample requests for assigned accounts and
prospects
- Communicates and updates accurate lead times to customers
- Champions the bonding trial request process
- Coordinates in-house activities necessary to satisfy customer's
needs
- Provides feedback to customers regarding delivery and status of
orders
- Emails shipping documents to customer
- Makes follow up contact with customers with tracking
information
- Provides advance shipping notices and tracking information
- Facilitates meetings between Customer Service and Sales
- Assists Sales and Accounting departments as needed
- Enters orders into the company's ERP system
- Responds to requests for information from internal and external
customers
- Assists with updating and maintaining customer information in
ERP in system
- Reviews terms and conditions related to customer purchase
orders
- Completes special projects assigned by the Customer Service
Manager
- Supports health and safety initiatives, including good
housekeeping at all times
- Performs other duties as assigned by
managementEducation/Experience/Skill Requirements
- High School graduate or equivalent; Associates or Bachelor's
degree in Business or related field preferred
- Minimum of three years recent customer service experience in a
manufacturing environment and/or dealing with a highly engineered
technical product
- Excellent communication skills, including active listening
- Proficient with Microsoft Office, experience with ERP systems,
and the ability to learn new software
- Attention to detail with the ability to work well in a
fast-paced environmentTiming is everything. Whether you are
aggressively in a job search or simply passive and looking for the
ideal position, we would like to have the chance to share our
opportunities with you. We specialize in the placement of
Accounting and Finance professionals. Please contact me for more
information about this role as well as other opportunities.For
immediate and confidential consideration reach out to me at me,
Kelley McEndree, at .CB2
Keywords: Creative Financial Staffing, Canton , Customer Service Account Manager, Executive , Canton, Ohio
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