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Customer Service Account Manager

Company: Creative Financial Staffing
Location: Canton
Posted on: March 20, 2023

Job Description:

Summary/ObjectiveThe Customer Service Representative is responsible for providing excellent service to internal and external customers by effectively communicating and using in-depth knowledge of company products and programs. This position contributes to the quality and productivity of Customer Service and the achievement of sales goals by efficiently handling sample requests, sales orders and bonding trails when dealing with customer queries, fielding calls and handling website activity.Essential Functions

  • Services customer needs on quotes, samples, production products, pricing, and delivery
  • Processes sample requests for assigned accounts and prospects
  • Communicates and updates accurate lead times to customers
  • Champions the bonding trial request process
  • Coordinates in-house activities necessary to satisfy customer's needs
  • Provides feedback to customers regarding delivery and status of orders
  • Emails shipping documents to customer
  • Makes follow up contact with customers with tracking information
  • Provides advance shipping notices and tracking information
  • Facilitates meetings between Customer Service and Sales
  • Assists Sales and Accounting departments as needed
  • Enters orders into the company's ERP system
  • Responds to requests for information from internal and external customers
  • Assists with updating and maintaining customer information in ERP in system
  • Reviews terms and conditions related to customer purchase orders
  • Completes special projects assigned by the Customer Service Manager
  • Supports health and safety initiatives, including good housekeeping at all times
  • Performs other duties as assigned by managementEducation/Experience/Skill Requirements
    • High School graduate or equivalent; Associates or Bachelor's degree in Business or related field preferred
    • Minimum of three years recent customer service experience in a manufacturing environment and/or dealing with a highly engineered technical product
    • Excellent communication skills, including active listening
    • Proficient with Microsoft Office, experience with ERP systems, and the ability to learn new software
    • Attention to detail with the ability to work well in a fast-paced environmentTiming is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in the placement of Accounting and Finance professionals. Please contact me for more information about this role as well as other opportunities.For immediate and confidential consideration reach out to me at me, Kelley McEndree, at .CB2

Keywords: Creative Financial Staffing, Canton , Customer Service Account Manager, Executive , Canton, Ohio

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