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Customer Relationship Management Representative I Hybrid Schedule

Location: Canton
Posted on: March 20, 2023

Job Description:

How do you manufacture the world's cleanest alloy steel? How do you help your customers push the bounds of what's possible? With a smart and passionate team of people who are focused on a strong set of core values, on giving their best every day, and who are proud of the contributions they're making to our company and community. People who want to make a difference. Relocation will not be offered for this position. Role has a hybrid work schedule. Purpose and Scope This position exists to provide customer service and support to customers regarding their orders. Responsibilities

  • Order Management
  • Process PO changes initiated by the customer with high-level of data integrity.
  • Perform contract validation
  • Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
  • Create and maintain in a positive relationship with our customers
  • Customer and Contact Data management
  • Customer contract, forecast and product line awareness
  • New opportunity processing / process inquiries along with inquiry assessment
  • Communicate re-promises, dispo, shortages and overages to customer
  • Provide accurate sales forecasts
  • Enter short term (this week & next) customer ship schedules into SAP
  • Shipment availability & release
  • Customer Service Interface - portal training, leads, call reports
  • Initiate continuous improvement
  • Participate in SOX audits as appropriate
  • May be required to provide data to management and provide information for KPIs as needed.
  • Communicate customer volume requirements timely and bring deviations to attention of DP
  • Lead continuous improvement efforts
  • Resource on IT projects that impact to our area
  • Train the team on changes that impact our area
  • Update training documents as appropriate Technical Skills
  • Problem solving skills that lead to continuous improvement of processes and procedures.
  • Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
  • Strong communication skills.
  • SAP experience preferred Minimum Qualifications High School or GED with a minimum of 8 years of customer service experience or related Preferred Qualifications Associate degree in business, marketing or related with a minimum of 5 years of customer service experience or related or Bachelor's degree in business, marketing or related with a minimum of 3 years of customer service experience or related All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: TIMKENSTEEL, Canton , Customer Relationship Management Representative I Hybrid Schedule, Executive , Canton, Ohio

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