Company: ROI Solutions
Posted on: November 22, 2021
Call Center Agent Case Manager, Emergency Rental Assistance
What will I be doing: Assisting tenants with government rental aid.
Review their application and process for approval or denial.
Customer Care Agent Job Description:
ROI is searching for confident, self-starters who want to bring
positivity and a great experience to our customers. While the
position is multi-faceted, it boils down to being the customers
first point of contact and representing our brand values through
phone calls, emails and live chat interactions.
What are the benefits?
Health, dental and vision
weekly drawing (gift cards, electronics etc...
DailyPay Partner - get paid daily!
What Will I Be Doing?
Answering phones, emails and live chat from customers
Professionally responding to customer inquiries
Identifying, escalating priority issues and reporting to high-level
Following up on complicated customer interactions where
Recording details of customer interactions (proficiently and
Develop rapport with customers, with an upbeat and positive
Offer solutions- not excuses
What qualities do I have?
Excellent customer service attitude.
Ability to engage and tailor interactions with each customer,
making their experience exceptional .
Friendly, confident and a self-starter
Strong verbal and written communicator
Positive and quick troubleshooter
What qualifications do I need?
1 year of customer service related experience (preferred)
1 year of call center (preferred)
Basic knowledge of computers e.g navigation, 30+ words per minute,
copy/paste, open tabs (required)
Excellent grammar, punctuation and spelling (required)
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
8 hour shift
Are you able to pass a background check?
Do you have your own computer?
Do you have high-speed internet?
Do you have a quiet distraction-free workspace?
Do you live in Utah, Ohio, Oklahoma, or Texas?
High school or equivalent (Required)
Work Location: Multiple Locations
Preferred qualifications: 1+ year of experience in the customer
Keywords: ROI Solutions, Canton , Case Manager, Executive , Baltic, Ohio
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