Customer Service Representative (US)
Company: Wing Assistant
Location: Columbus
Posted on: April 2, 2026
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Job Description:
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Disclaimer: This is a generic job description for the position
stated below. Actual tasks and tools will be discussed further when
you reach the final interview stage. Please ensure you apply for
the right job based on your location and experience. We prioritize
people who can do this successfully! *Please only apply for this
job if you are located in the US. Customer Service Representative
(Remote) Wing is on the exciting mission of redefining the future
of work for companies worldwide! We are looking to be the one-stop
shop for companies that are looking to build world-class teams &
place their operations on autopilot. And we’re looking for a
Customer Service Representative to start immediately! Duties and
Responsibilities include but are not limited to: 1. Manage inbound
and outbound calls 2. Resolve customer concerns effectively and
efficiently 3. Build sustainable relationships and trust with
customer accounts through open and interactive communication 4.
Ensure customer satisfaction in every interaction 5. Keep records
of customer interactions, process and update customer accounts and
file documents 6. Follow communication procedures, guidelines, and
policies 7. Take the extra mile to engage customers 8. Ad hoc tasks
Qualifications: • At least 1 year proven experience as a Customer
Service Representative in a B2C or B2B capacity • Excellent English
communication skills, both written and verbal (at least B2 level) •
Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills • Tech savvy &
familiar with current technologies, like desktop sharing, cloud
services, CRM and VoIP • Experience with word-processing software
and spreadsheets (e.g., MS Office) • Knowledge of online calendars
and scheduling (e.g., Google Calendar) • Proactive & confident with
keen attention to details Technical Requirements: • USB Headset
with Noise Cancellation feature • Working Webcam • Computer with at
least 1.8 GHz processor and at least 4GB RAM • Main Internet
Service Speed: at least 25 Mbps cable connection • Backup Internet
Service Speed: at least 10 Mbps Benefits: • Performance Incentives
• Job Security and Stability • Paid Training • Inclusive Culture •
Upskilling Opportunities • 100% Work-From-Home • Exceptionally
Supportive Team • Opportunities for Career Growth • Fun Work
Environment • Holiday & Overtime Pay Schedule: US work hours (20-40
hours per week) Location: This is a remote job Salary: Entry Level
(1-3 years of experience): Up to $3,200 Intermediate Level (3-5
years of experience): Up to $4,000 Expert Level (5 years of
experience): Up to $5,000 Please note: • Only qualified candidates
will be invited to take the assessment & scheduled for an
interview. • We have other vacancies that might interest your
friends & colleagues. They can check us out at our Jobs Website . •
You may also refer your friends using our Affiliate Marketing
Program and earn up to $30 if your referral is hired. $3,200 -
$5,000 a month We may use artificial intelligence (AI) tools to
support parts of the hiring process, such as reviewing
applications, analyzing resumes, or assessing responses. These
tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: Wing Assistant, Canton , Customer Service Representative (US), Customer Service & Call Center , Columbus, Ohio
