Hospice Journey Counselor

Company: Graham Healthcare Group
Location: Cheswick
Posted on: March 13, 2026

Job Description:

SUMMARY Provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. Assist them in the transition to Hospice care when the patient is both eligible and appropriate for Hospice services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary. - Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources - Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers - Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline - Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate - Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable - Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs - Communicate and collaborate with Palliative team and NP - Attend monthly Interdisciplinary team meeting(s) - Ensure that Journey charts are created and maintained for each Journey patient - Meet and exceed if possible, expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care - Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care - Assist the Hospice and/or Home Health team in efficient transitions to Hospice in whatever capacity may be needed, whether in extra visits, calls, paperwork, or any other task - Comply with Company's Core Values and Core Competencies - Perform other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - High school diploma/GED - Prior home healthcare or relative work experience in the healthcare industry preferred - Understanding of the hospice philosophy preferred CERTIFICATES, LICENSES, REGISTRATIONS Must have and maintain in good standing professional license, certificate, or registration, as applicable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. COMMENTS This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. By submitting your application, you are confirming that you are legally authorized to work in the United States. JR JR253940

Keywords: Graham Healthcare Group, Canton , Hospice Journey Counselor, Customer Service & Call Center , Cheswick, Ohio