Customer Support Service Analyst
Location: Columbus
Posted on: June 23, 2025
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Job Description:
Date Posted: 06/17/2025 Hiring Organization: Rose International
Position Number: 484302 Industry: Insurance Job Title: Customer
Support Service Analyst Job Location: Columbus, OH, USA, 43215 Work
Model: Hybrid Work Model Details: Hybrid work schedule Shift:
Training Hours: Monday-Friday, 9:00-5:30 EST Employment Type: Temp
to Hire FT/PT: Full-Time Estimated Duration (In months): 7 Min
Hourly Rate ($): 19.00 Max Hourly Rate ($): 19.00 Must Have
Skills/Attributes: Customer Service Nice To Have Skills/Attributes:
Banking/Financial, Hospitality, Insurance Experience Desired: 2-3
years in Banking, finance or customer service a plus (2 yrs)
Required Minimum Education: Associate degree Preferred Education:
Bachelor’s Degree Job Description Required Education: • Associate
degree or bachelor's degree • Fresh graduates are welcome to apply
Required Training: • Client will provide training, and training
will be paid (Need to attend 100%) Required Experience: • Excellent
verbal and written communication skills for effectively
communicating with others • Proficiency with computers and common
office software As a Representative, you will provide extraordinary
care to our members, partners, plan sponsors, and investment
professionals You will understand high-level product/plan and
regulatory requirements to analyze and resolve general accounts;
plan fees or plan inquiry questions will be key to success
Additionally, you will effectively interpret and articulate the
Client's marketing strategies when communicating with customers
Customer Support Service Analyst Responsibilities: • Receives and
responds to incoming calls from investment professionals, plan
sponsors, and members on a variety of topics and understands the
different product suites, including current line-up and products no
longer sold that still require servicing • Maintains a record of
the conversations and follows a process of documentation to support
our strategy of knowing our members better than anyone and using
the information in a way that drives the relationship deeper Only
those lawfully authorized to work in the designated country
associated with the position will be considered. Please note that
all Position start dates and duration are estimates and may be
reduced or lengthened based upon a client’s business needs and
requirements. Benefits: For information and details on employment
benefits offered with this position, please visit here. Should you
have any questions/concerns, please contact our HR Department via
our secure website. California Pay Equity: For information and
details on pay equity laws in California, please visit the State of
California Department of Industrial Relations' website here.
Keywords: , Canton , Customer Support Service Analyst, Customer Service & Call Center , Columbus, Ohio
