Workforce Scheduling Analyst
Company: giftHEALTH Inc
Location: Columbus
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Description: We are seeking a
Workforce Scheduling Analyst to oversee the day-to-day schedules of
employees, manage service levels, and plan real-time actions to
ensure a favorable patient contact experience. This role will work
closely with a team of real-time analysts to monitor queues and
optimize staffing to meet operational demands and patient needs.
Scheduling & Workforce Management Oversee and manage daily employee
schedules to ensure adequate staffing levels. Monitor and adjust
schedules in real-time to optimize service level performance.
Develop and implement staffing plans to meet call volume forecasts
and business objectives. Identify and address scheduling
inefficiencies and propose solutions for improvement. Service Level
Management Monitor key performance indicators (KPIs) such as
service level, average handle time, and adherence. Analyze data to
identify trends and proactively address potential service impacts.
Collaborate with operations teams to ensure service level targets
are met. Real-time Monitoring & Support Work with a team of
real-time analysts to monitor queues and agent activity. Plan and
execute real-time actions to mitigate service disruptions and
optimize agent utilization. Communicate effectively with team leads
and managers regarding real-time performance and scheduling
adjustments. Collaboration & Communication Partner with various
departments to understand staffing needs and operational goals.
Communicate scheduling changes and impacts to relevant
stakeholders. Participate in team meetings and contribute to
continuous improvement initiatives. Requirements: Bachelor's degree
in Business, Operations Management, or a related field preferred.
1-3 years of experience in workforce management, scheduling, or a
similar analytical role, preferably in a call center or healthcare
environment. Strong understanding of workforce management
principles and methodologies. Proficiency with workforce management
software and scheduling tools. Excellent analytical,
problem-solving, and decision-making skills. Ability to work
effectively in a fast-paced, dynamic environment. Strong verbal and
written communication skills. Desired Attributes Detail-oriented
with a high degree of accuracy. Proactive and able to anticipate
potential issues. Ability to work independently and as part of a
team. Adaptable to changing priorities and business needs. Strong
organizational and time management skills. Work Environment Hybrid
position in Columbus, OH. Primary responsibilities focused on
real-time monitoring and scheduling adjustments. May require
occasional flexibility for evenings or weekends depending on
operational needs. Our Offer To Ensure You Choose Gifthealth This
is a unique opportunity to impact the lives of thousands of
patients while shaping the future of patient care in a fast-paced,
tech-enabled pharmacy services organization. You'll be empowered to
lead at scale, innovate with purpose, and build an enduring culture
of excellence. Competitive salary and a comprehensive benefits
package, including medical, dental, and vision insurance. 401(k)
with company match that is immediately vested. Generous paid time
off and flexible work environment. Ongoing professional development
and career growth opportunities. Gifthealth is an equal opportunity
employer. We celebrate diversity and are committed to creating an
inclusive environment for all employees. Join us in transforming
healthcare and making a difference in people's lives. Apply
today!
Keywords: giftHEALTH Inc, Canton , Workforce Scheduling Analyst, Administration, Clerical , Columbus, Ohio
