Company: SmartStyle Hair Salons
Location: New Philadelphia
Posted on: June 22, 2022
Receptionist Job Description
The Receptionist position is responsible for helping with the
customer service experience and
play an important role in ensuring all guests are satisfied. The
receptionist will be responsible for
the front desk and back room operations and should have a thorough
knowledge of our POS
system, cash handling, menu/pricing, products, and hours of
operation and can communicate
non-technical information to guests in person and over the
Essential Functions -
* Answer the phone with a friendly greeting and make
* Deliver information clearly and cordially.
* Greet guests cheerfully and explain the menu services.
* Estimate wait times and encourage guests to wait or return as
* Work the leased line to promote salon and services
* Support established personal and/or salon retail goals by
interacting with customers shopping for retail only.
* Recommend additional services and products to guests.
* Operate the POS, accept payment, give change, and provide
* Listen attentively to guest complaints and refer them to the
* Keep the reception area, front desk, windows, product shelves,
and floor clean and organized when not interacting with guests.
* Assist with Salon duties, including cleaning and organizing.
* Label and stock retail products.
* Work independently.
* Attend salon meetings or trainings when applicable.
* Strong guest service skills.
* Cash handling experience.
* Good communication skills.
* Basic reading, writing, and mathematical skills.
* Computer knowledge including but not limited to point-of-sale
* Professional appearance and presence.
* Ability to travel to work and arrive on time for your scheduled
* Ability to work a flexible shift including nights and
Physical Requirements - The physical demands must be met by an
employee to successfully
perform the essential duties of this role.
* Ability to effectively communicate with team, peers, supervisors
and support partners.
* Ability to effectively communicate with guests regarding services
offered and requested, as well as the ability to understand guest
needs and desires of such services.
* Frequent standing and walking for long periods of time.
* Continuous exposure to various chemicals and fragrances used in
performing services and styling hair, including but not limited to
permanent waving solutions, straightening solutions, shampoos,
conditioners, hair spray and guest's perfume.
* Continuous repetitive movement with fingers, hands, wrists and
arms to perform various services.
* Occasional climbing of ladder/stepstool to stock shelves,
retrieve products, change collateral and maintain station.
* Occasional lifting of items up to 50 lbs. including
pushing/pulling of styling chair.
* Ability to reach shoulder level and above to stock shelves and
retrieve product/supplies from cupboards and shelves.
* Ability to twist and bend to sweep hair off the floor after each
* Ability to travel when needed for training and possibly between
Keywords: SmartStyle Hair Salons, Canton , Receptionist, Administration, Clerical , New Philadelphia, Ohio
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