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Front Office Lead

Company: Staffing Proxy
Location: Millersburg
Posted on: May 16, 2022

Job Description:

Modern Hearing Solutions, recognized as one of the premier hearing centers in Ohio, is looking for a confident and dedicated Front Office Lead for their new office in Millersburg, OH.
As the first point of contact for patients, the Front Office Lead's primary focus is to ensure an excellent patient experience during every interaction. Some responsibilities include answering phones, scheduling appointments, troubleshooting patient devices over the phone, maintaining office supplies, and other administrative duties.
The ideal Front Office Lead candidate should possess excellent interpersonal and organizational skills while upholding the company's core values.


  • Scheduling and following up on appointments
  • Answering phones, requesting online reviews, inviting to activities
  • Opening and closing office; setting alarm and maintaining office cleanliness and readiness
  • Managing patient repairs, including all documents, shipping, and receiving
  • Maintaining inventory of products, including hearing aids, receivers, accessories
  • Participating and contributing to staff meetings and collaboration projects
  • Verifying Insurance, Scanning patient paperwork, invoices, and documents into the patient chart
  • Processing payments and handling invoices
  • Troubleshooting patient devices over the phone
  • Some periodic travel for company training or events (less than 5%)
    • Exemplary phone etiquette
    • Proactive, organized approach to multitasking
    • Ability to work independently
    • Embracing company culture and core values
    • Basic computer skills

      • Comprehensive Healthcare Benefits (Medical, Dental, and vision)
      • 401K
      • Paid time off and Paid company holidays
      • This position is eligible for potential incentive/bonus

Keywords: Staffing Proxy, Canton , Front Office Lead, Administration, Clerical , Millersburg, Ohio

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